Shipping policy

Shipping Policy
We are committed to ensuring that your orders arrive on time and in excellent condition. Please review our shipping guidelines below:

• Shipping Carrier Responsibility: Once your order is handed over to the designated shipping carrier (such as UPS), any damages or issues that arise during transit become the responsibility of the carrier. Kayrativ DigiPrintz is not liable for damages that occur during shipping.

• Damage Claims: If your order arrives damaged, please file a claim directly with the shipping carrier. Ensure you provide all necessary details, including photos of the damaged packaging and items. We will assist in this process to the best of our ability.

• Shipping Delays: While we strive for prompt deliveries, we are not responsible for delays caused by the shipping carrier due to factors such as weather conditions or logistical issues. You will receive a tracking number to monitor your order's progress.

• Shipping Methods & Tracking: We primarily use UPS, La Poste, or Chronopost, depending on the package size and destination. A tracking number will be provided upon shipment for real-time tracking.

• International Shipping: For international orders, additional customs fees, taxes, or import duties may apply upon delivery. These charges are determined by the destination country’s customs office and are the responsibility of the recipient. Please check with your local customs office for potential fees.